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PUD reminds customers about potential scams
EVERETT — The Snohomish County PUD is reminding customers about potential scams that aim to steal customers' identity and bill payment information.
If a PUD customer receives a phone call asking for financial information related to their bill, they should never provide this information. The PUD never calls customers to collect credit card information over the phone. The only time a credit card number is taken over the phone is through an outside bill payment service. In this case, the phone call and payment are initiated by the customer, by calling 1-888-909-4628.
If a customer receives a phone call, supposedly from the utility, and isn't sure if it actually came from the PUD, they should call PUD Customer Service at 425-783-1000 to verify the information they were given. The PUD representative will be able to tell them whether or not the call was legitimate.
If a person comes to a customer's home or business claiming to be a PUD employee, the customer should ask to see their PUD identification. Employees carry an ID card with their picture on it, and will gladly show it to customers.