Marysville schools to improve customer service

  • Wednesday, January 22, 2020 12:25pm
  • News

MARYSVILLE – The school district is hoping the Big 5 will improve customer service.

One criticism of the district in recent years has been about customer service. So, last summer a handful of district employees went to Disneyland to learn customer service from the best there is.

They brought back information that is now being shared in a plan.

The Big 5 are:

•Safety: Practice safe behaviors, take action but put safety first, speak up for the safety of all, ensure the social and emotional safety of all.

•Courtesy: Project energy and a positive self image, be courteous and respectful to all, strive to exceed expectations.

•Relationships: Develop positive relationships, ask for and offer support, recognize success of all.

•Learning: Focus on continued improvement, learning is a lifelong experience, support learning every day.

•Professionalism: Act with integrity and treat all with respect, commit to professional practices, show pride in the district and its facilities.

The district plans to roll out the standards via presentations at each school. Visual displays will remind every one of the Big 5 goals. The Exceptional Customers Service Workgroup will continue to meet to monitor progress.

At Tuesday’s school board work session, the school board saw a slide show on special education.

Their mission is equity for students with disabilities, not just with supports but by removing barriers and serving them in the least-restrictive environment.

A chart shows the number of special ed students from birth to age 21 helped in the Marysville district has grown from 1,739 to 1,895 since 2017. Total amount spent for students went from $16.427 million in 2017 to $21.488 million in 2019. Regarding test scores, five elementary schools saw improvements, while six fell, with Kellogg-Marsh dropping the furthest at 1.6. All middle schools saw improvement, except 10th Street, and while Legacy was up Marysville-Pilchuck was down at the high schools. The graduation rate improved from 52.3% in 2017 to 59.1% in 2019.

Ginger Merkel, executive director of Special Education, said students have the best success when working with teachers, staff, families and the community.

More in News

Inslee: Stay home for 2 weeks

By Jerry Cornfield and Zachariah Bryan The Herald OLYMPIA — Gov. Jay… Continue reading

Fences have been put up around Marysville playgrounds to keep kids off. (Steve Powell/Staff Photos)
Marysville leaders concerned as (almost) everything’s closing

By Steve Powell spowell@marysvilleglobe.com MARYSVILLE – Within hours of Gov. Jay Inslee’s… Continue reading

Briefly

Beware of coronavirus scams SEATTLE – U.S. Attorney Brian T. Moran is… Continue reading

Jennifer Thompson, left, and her father Ron Thompson secure a new remembrance plaque to the Oso slide site gate on Sunday, near Oso. Ron Thompson handcrafts a new plaque for the gate every year. (Olivia Vanni / The Herald)
Community remembers Oso slide victims, survivors

By Ben Watanabe The Herald OSO — The power of remembering the… Continue reading

People gather to pick up special allergy meals before leaving Lakewood High School on Wednesday in Marysville. (Olivia Vanni / The Herald)
Districts taking meals to students since schools are closed

By Stephanie Davey The Herald LAKEWOOD — Children wearing pajamas stood outside… Continue reading

Jon Nehring
Letter about coronavirus from Marysville Mayor Jon Nehring

This is an edited version of a letter Marysville Mayor Jon Nehring… Continue reading

DOUGLAS BUell/Staff Photos
                                Lead cook Keina Gowins with Presidents Elementary hands out free grab-and-go breakfasts and lunches to students and parents outside the school Wednesday. Presidents and AHS serve as central kitchen sites for preparing meals, which starting next week will expand to 12 delivery sites from Silvana to Oso. Right, Arlington Food Bank executive director Carla Gastineau and Mike Simpson, food bank board president and owner of Arlington Grocery Outlet, partnered with the district with their Meals Til Monday program, and gave a woman a box of donated food while at Presidents.
Arlington students won’t go hungry during the COVID-19 school closures

ARLINGTON – Arlington schools are closed through April 24 to help fight… Continue reading

Scott Beebe hands out Chromebooks to people in their cars. (Steve Powell/Staff Photos)
Marysville parents anxious to pick up school materials for kids

By Steve Powell spowell@marysvilleglobe.com MARYSVILLE – A few days ago Marysville schools… Continue reading

Jon Nehring
Marysville leaders’ trip to D.C. productive

MARYSVILLE – City leaders recently obtained advice on how to get more… Continue reading

Crews will blow garbage into the street and sweep it up over the next few weeks. The city is asking people to move their cars, trash cans and recycle bins when they come around to help them do a thorough job. (Courtesy Photo)
Marysville shuffles workers due to virus, seeks public’s help for sweepers next week

By Steve Powell spowell@marysvilleglobe. MARYSVILLE – From working from home to teleconferencing… Continue reading

City of Arlington carries out operational changes to encourage social distancing

ARLINGTON – The city has made a series of operational changes in… Continue reading